2011年12月19日星期一

對商品損壞投訴處理英文信範例

. 2011年12月19日星期一

敬啟者:


我們今天受到您十月五日寄來的信及所附的有毛病的“阿波羅”鋼筆一支。您購買的筆給您造成麻煩,我們對此深感遺憾。




一般情況下,我們生產的每支鋼筆都要經過單獨檢驗才能進入倉庫,因此很難理解為什麼這支被漏檢。我們已將您的筆送交品質檢查部門檢驗,並要求做出報告。與此同時,我們正安排為您更換新筆。




我們對此事給您造成的不便深感抱歉,但深信您將收到的新筆會令您滿意,不辜負您對我們產品品質所寄託的期望。



_______________________________

Dear Sir,


Thank you for your letter of 9th October(收到投訴信的日子) enclosing the defective "Apollo" fountain pen(被投訴的商品), received today. We very much regret that the pen you bought has given your trouble.


Normally each of our pens is individually examined before being passed into store and it is hard to understand why this one escaped examination. We have passed your pen to our quality control department for inspection and a report. Meanwhile, we are arranging to replace your pen with a new one.


We extend our apologies for the inconvenience this matter has caused you, but are confident that the replacement pen you will be receiving will prove satisfactory and give you the service you are entitled to expect from our products.

_______________________________

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